A crowded United Air Lines flight was cancelled. A single agent was assigned to re-book a long line of unhappy inconvenienced travelers. She was doing her best when suddenly an angry customer pushed his way to her desk. He slapped his ticket down on the counter and shouted: "I dont want to stand in line. I HAVE to be on this flight and it has to be FIRST CLASS and RIGHT NOW!"
The young agent replied, "Im sorry, sir, Ill try to help you but Ive got to help these folks first. Im sure well be able to work things out for you." The angry passenger was unimpressed and unrelenting. He asked loudly, so that all the passengers could hear, "I dont want to stand in line! Do you have any idea who I am?"
Without hesitation, the agent smiled and grabbed her public address microphone. "May I have you attention, please," her voice bellowed through the terminal. We have a passenger here WHO DOES NOT KNOW WHO HE IS. If anyone can help him identify himself, please come to the gate." With the crowd laughing hysterically, he glared at her and swore "Fuck you!"
Without flinching, she smiled an said, "Im sorry, sir, but youll have to stand in line for that too!"